We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will be responsible for cost of return shipping. If free shipping was applied to your order it was still paid by us, something we like to offer to our customers. If a return and refund is issued the shipping costs will be deducted from so refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or email us @ firstname.lastname@example.org
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If free shipping was applied to your order it was still paid by our part, shipping costs will be deducted from so refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.